Litigation Management - Series 4

Closing the Claims Continuous Process Improvement Loop.

Implementing the insights identified from the analysis of data as you implement your digital transformation of the litigated claims handling process!

As the risk management industry implements the digital transformation of the litigated claims handling process, they capture data and begin analysis. ALL BIG ACHIEVEMENTS. But these achievements are pointless without the additional steps of implementing the insights identified from the analysis.

So what are the steps for implementation of a continuous process improvement loop?

To achieve improvements in handling litigated claims through a continuous process loop, both the claims professionals' and the attorneys' behaviours must be captured, analyzed, and improved. It takes the coordination and collaboration of both sides. There cannot be "assign and resign" or "I know best since I am an attorney" behaviours and attitudes. Both sides need to have ease of visibility and involvement in the resolution strategy, tasks, budget, and claim valuation.

ClaimDeck provides the platform where the correct action and transparent collaboration can be identified and occur.

Both the claims and legal sides of the litigated claims handling process struggle to identify, train and retain the needed professionals.

For a continuous process improvement loop to work, the involved professionals, claims and legal, must know the improvement opportunity and how to implement it. Training is required.

How does the current environment challenge traditional training?

Technology can help by driving behaviours and processes that assist in or reduce the need for training. ClaimDeck provides this support and function.

Identifying correct behaviours, training team members, and compliance monitoring are HUGE steps forward. But as the name suggests–CONTINUOUS–the process improvement effort must continue.

This continuation requires another round of data collection AND compliance monitoring. Identifying behaviours and doing the training will be wasted effort without compliance monitoring. Even the best-intentioned will revert to old habits without accountability and a feedback loop.

ClaimDeck enables compliance monitoring and a feedback loop on a granular, per claim basis and over a larger group or program.