User-Friendly Features
ClaimDeck is a claims litigation management platform where stakeholders in the case can collaboratively work together.
The Insurers assign the case to the law firm via the platform. The law firm is working their case within the platform in a uniform, process-driven manner whilst populating over 2,000 data points per claim.
Claim and Matter Management
A bordereau view of all of your claims/matters allows you to identify problem claims and trends. It gives you quick insight into the key metrics of all of your claims/matters.
With over 60 data categories to choose from, you’ll finally have the uniform insight you’ve always wanted on your claims and matters.
You can filter, sort, and search by any metric for a quick snapshot of what really matters in real-time.
ClaimDeck™ eradicates the current inefficient process of Bordereau requests and collation.
Claim Score
Visible as a distinct column in the Claim Table of ClaimDeck, the Claim Score uses the carrier’s litigation guidelines to score the compliance of the claim. This percentage-driven approach provides:
→ A bird's-eye view of the progress of each litigated claim.
→ A swift understanding of areas in compliance or those needing attention.
And when you click on a specific score? Dive deeper to see what's not in compliance based on the carrier's reporting guidelines.
Workflow Management
ClaimDeck’s workflow management is uniquely designed for claims litigation handling. ClaimDeck takes into account the tripartite relationship that requires the attorney to request authorization from the adjuster for activities outlined in the client guidelines.
No more lost requests in an inundated mailbox or missed deadlines!
Valuation and Budget
The accuracy of valuations and budgets greatly impacts your insurance company’s reserves. Your valuations within ClaimDeck will be guided by a process proven to reach a much more accurate valuation. It supports attorneys in considering all of the elements that impact the valuation, including the jurisdiction’s comparative fault and joint and several liability.
The user-friendly budget module allows you to create budgets for all stages and phases of the matter, capturing changes throughout the lifecycle of the claim/matter. It allows you to include comments by line item to provide more insight into the projected expenses of a claim. It follows the industry’s UTBMS standard and can be easily exported. You can also track how much has been billed to the claim and stay up-to-date on how much of the budget has been consumed.
Settlement Negotiation Management
At the end of the day, the numbers are what really matter. The settlement negotiations module lets you easily keep track of each back and forth, no matter how many parties are involved.
ClaimDeck then visualizes this along with the claim valuation and possible coverages to get a bigger picture of how the negotiations are trending.
Analytics
On the claim table, you are able to slice and dice the data on your claims in any way that suits your work. You can filter by 50 different data categories and several boolean functions. All of the data can be easily exported and the data visualized in your preferred tool (Power BI, Tableau, etc).
Compliance
Advance compliance and direct focus and resources with notifications on each of your claims that let you know when a claim is missing important information, like a valuation, or when the amount billed is getting too close to the top of the budget. Don’t let any task fall through the cracks by creating in-platform and email reminders.
Documents
The current exchange of documents through emails is not secure. ClaimDeck can be the secure place where the key documents that need to be shared between the carrier, counsel, and others involved in the litigation are readily available.
Communication
ClaimDeck’s messenger feature promotes the coworking activity between the attorney and adjuster. It ties the communication to the particular case in reference and has the ability to point to particular sections of the matter. It also alerts a user of the communication being directed to them through callouts.
The law firm team can have a chat related to a case that is not visible to the adjuster, or others in the firm due to confidentiality and vice versa. The manual tasks of filing and connecting email to a particular claim becomes unnecessary, though still possible, saving time and reducing mistakes and lack of compliance.
An attachment or email going to the wrong client was the most common cause of a data breach for firms in 2021. Not only is this embarrassing, but it can also damage a firm’s reputation.
Reporting
ClaimDeck empowers the user to create their own attractive reports for either internal use or external presentation. Users can generate claim-specific reports from the claim dashboard or they can create their own report from the claim table.
ClaimDeck reports can be used to gain insight into the performance of the company, by book of business, line of business, teams, and individuals both inside and outside of the company. These reports can support and enable collaborative continued process improvement for the insurance company and law firm.
NEW FEATURE
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NEW FEATURE —
Milestones & Events
In the intricate landscape of litigated claims management, efficiency and strategic insight are paramount. The integration of workflow tools into litigation management software is increasingly recognized as essential for enhancing case handling, reducing costs, and improving outcomes.
ClaimDeck’s innovative Milestones & Events feature embodies this integration, offering a robust workflow management tool that aligns with and supports the complex dynamics of litigated claims.
Core Benefits of Milestones & Events:
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The Milestones & Events feature allows adjusters and attorneys to construct detailed, case-specific workflows by mapping out future events and activities essential to the case’s strategy. This mapping can be tailored to individual case needs, utilized from templates for similar cases, or adapted from existing templates to create a hybrid approach.
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Incorporating court-ordered deadlines, defensive actions, and planned legal maneuvers, this feature aligns directly with the case's resolution strategy, ensuring that every planned activity is strategically placed and visible to all parties involved.
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By providing a visual timeline of both past and upcoming events, this feature facilitates a strategic overview, aiding legal teams in proactive case management and ensuring that no critical deadlines are missed.
This visual representation serves as a continuous audit trail of case activities, enhancing transparency and accountability throughout the litigation process.
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Centralizing communication within ClaimDeck allows for real-time updates and ensures that all stakeholders have immediate access to the latest information, reducing delays and miscommunications.
The feature enriches the platform’s data capabilities by capturing detailed information on each event, adding valuable data points that feed into analytics and reporting tools.
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Streamlining the management of significant dates and activities within ClaimDeck reduces the need for external tools, decreasing administrative overhead and focusing resources on strategic litigation activities.
By housing all relevant information in one platform, ClaimDeck becomes the definitive source of truth for the lifecycle of a litigated claim, simplifying access and retrieval of information.
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Integrated reminders and notifications ensure that all critical deadlines are met, aligning with compliance requirements and strategic goals.
The ability to monitor performance and adjust strategies in real-time allows for dynamic case management and better alignment with desired outcomes.
Leading the industry in Security
At ClaimDeck, we take your security and privacy seriously. As a trusted leader in the insurance and legal industries, we've gone to great lengths to ensure the protection of your data. Here's why you can trust us:
SOC 2 Type II Certification
We are proud to hold the SOC 2 Type II certification, a globally recognized standard for data security and privacy. This certification demonstrates our unwavering commitment to maintaining stringent security policies and procedures over time.
Our adherence to SOC 2 guidelines assures you that your data is handled with the utmost care and respect. This certification underlines our dedication to the highest standards of security and data privacy.
Rigorous Data Protection
Our SOC 2 security measures guarantee the confidentiality, integrity, and availability of your sensitive data. We safeguard it against unauthorized access, breaches, and data loss, ensuring its security and integrity.
With SOC 2 compliance, we adhere to strict protocols for the secure handling and management of your data throughout its lifecycle, from processing to storage and transmission.
Data Encryption and Secure Data Centers
Your data is encrypted during transmission using industry-leading methods, ensuring that even if data transmission were intercepted, it would be unreadable to unauthorized parties.
Our servers are housed in highly secure AWS data centers, equipped with state-of-the-art physical security measures such as 24/7 surveillance, biometric access controls, and fail-safe power and cooling systems.
Your security isn't just a promise—it's our priority.
Plus, comprehensive support for your company.
LIVE TRAINING & QUICK ONBOARDING
Start with a virtual training session for your team, plus we’ll help you with a fast and painless onboarding process.
CLIENT SUCCESS MANAGER
Your team will be assigned a Client Success Manager to keep things running smoothly.
WEEKLY DROP-IN CALLS
Gain access to our expertise through drop-in calls with the ClaimDeck Customer Success Team every Wednesday and Friday.
24/7 VIRTUAL HELP DESK
Get help when you need it from our Zendesk online support, found on every page of the ClaimDeck app.