Privacy Policy

LAST UPDATED: MAY 2, 2023

Our Approach to Privacy:

  1. ClaimDeck prioritizes customer trust and is committed to respecting the privacy rights and concerns of all users of the Service. ClaimDeck knows that the security and integrity of customer data is important to customers’ values and operations. As such, ClaimDeck has established this Privacy Policy so that Users can know our practices regarding the collection and use of Data (defined below). 

  2. Service Data and PII is confidential between the attorney, their client, and insurance carrier. Only with the User’s consent, this privilege may be extended to ClaimDeck to provide better service to the User.

  3. ClaimDeck does not collect Data unless it is voluntarily provided.

  4. The Service is intended to provide a number of different services to assist Users in claims and litigation management. ClaimDeck uses Data that is collected from Users to efficiently provide the Service. By using the Service, Users consent to ClaimDeck’s collection, use, storage, deletion, and disclosure of Data as set forth in this Privacy Policy. This Privacy Policy is only applicable to the Service and not to any other software that Subscriber may be able to access from the Service, which may have its own data collection and use practices and policies.

  5. Before accessing or using any ClaimDeck Service, please ensure that Subscriber and all Authorized Users have read and understood the collection, storage, use, and disclosure of content as described in this Privacy Policy. By accessing or using this Service, Subscriber and Authorized Users are accepting and consenting to the practices described in this Privacy Policy.

  1. Information ClaimDeck Collects:

    1. “Personal Identifiable Information” “Personal Data” means any personally identifiable information (“PII”), such as a name, email address, mailing address, phone number, social security number, driver’s license number, employment records, medical records, financial records, and other similar information that the Users download, upload, and/or post onto the Service that is personal in nature, including any personal identifiable information of a User’s clients, subscribers, employees, policy members, relevant or opposing third parties, or any other persons necessary to use the Service.

    2. “Service Data” means all electronic data, text, messages, communications, documents, or other materials submitted to and stored within ClaimDeck by Subscriber and Authorized Users in connection with the use of such Service.

    3. “Usage Data” refers to the anonymized, aggregated, or pseudonymized data collected from Users while they interact with the Service. This data includes information about User actions, feature utilization, navigation patterns, and engagement levels. This data may also include the type of device used to access the Service (e.g., mobile or desktop) and general geographic location. We use cookies and similar technologies to enhance your user experience, remember your preferences, and analyze the performance of our Services.

    4. “Data” shall mean Personal Identifiable Information, Service Data, and Usage Data collectively. 

  2. How ClaimDeck Uses and Processes Data:

    1. ClaimDeck collects Usage Data to analyze user behavior, optimize user experience, identify areas for improvement, and monitor customer retention or churn. 

    2. ClaimDeck aggregates anonymized Service Data for predictive and prescriptive modeling.

    3. ClaimDeck uses aggregated anonymized Service Data for industry trend reports.

    4. ClaimDeck may use PII only if needed to fulfill business operations such as accounting, filing taxes, and fulfilling regulatory obligations.

  3. Data Retention

    1. ClaimDeck will retain Data for as long as necessary to fulfill the purposes it was collected for and may apply the appropriate charges for retaining this Data (following the terms in Section G “Payment, Refunds, and Subscription Charges” of the Terms of Service), including for the purposes of any legitimate business interests and satisfying any legal or reporting requirements. 

  4. User Rights and Choices

    1. Under GDPR and other data protection laws, Users have the right to access, rectify, erase, restrict processing, and object to the processing of User’s Personal Data. You also have the right to data portability. To exercise these rights, please contact us using the information provided below.

  5. Sharing of Information:

    1. Protection of rights: ClaimDeck may share Data if there is a good faith belief that a) access, use, preservation or disclosure of such the Data is reasonably necessary to satisfy any applicable law, regulation, legal process, such as a court order or subpoena, or a request by law enforcement or governmental authorities; b) such action is appropriate to enforce the Terms of Service, including any investigation of potential violations thereof, c) such action is necessary to detect, prevent, or otherwise address fraud, security or technical issues associated with the Service, or d) such action is appropriate to protect the rights, property or safety of the Subscriber, its employees, users of the Service or others.

    2. Asset transfers: If ClaimDeck is involved in a merger, acquisition or other transaction involving the sale of some or all of Subscriber’s assets, Data collected from and through the use of the Service, could be included in the transferred assets, provided that the receiving party agrees to respect the terms of this Privacy Policy. 

      1. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

    3. Service Providers: ClaimDeck may share Data with service providers that ClaimDeck engaged for the purpose of processing information. These providers are contractually obligated to protect the Data and use it only for the purposes of providing their services.

  6. Transferring your Personal Data: 

    1. While no transmission of information via the internet is completely secure, ClaimDeck takes commercially reasonable measures to protect Subscriber’s and Authorized User’s Data. ClaimDeck cannot guarantee the security of Data transmitted to the software; any transmission is at the User's own risk. Once ClaimDeck has received the Data, ClaimDeck will use strict procedures and security features to try to prevent unauthorized access.

    2. International Data Transfer: We store and process your personal data in data centers located within the United States. However, we may transfer your information to third-party service providers located in countries outside the United States, ensuring that appropriate safeguards are in place to protect your data, as required by the GDPR.

    3. If you wish to inquire further about data processing safeguards used, please contact us using the details set out at the end of this policy.

  7. Security:

    1. ClaimDeck has implemented administrative, technical, and physical safeguards to protect all Data. 

    2. ClaimDeck undergoes penetration tests twice a year to ensure no testable vulnerabilities exist. Any vulnerability identified is immediately rectified. 

    3. ClaimDeck undergoes a SOC(2) audit annually. For a copy of the SOC(2) report, please contact ClaimDeck using the details set out at the end of this policy.

    4. For further information on ClaimDeck’s security controls and practices, please refer to our Terms of Service.

  8. Questions? Contact Us:

    1. If the User of this Service has any questions about this Privacy Policy or ClaimDeck’s privacy practices, please contact ClaimDeck by emailing support@claim-deck.com.